Insurance coverage model:
| Airtime used in previous calendar month (month 1) excluding VAT | Free Life Insurance cover (Calendar month 2) |
|---|---|
| BDT <250 | Registration is valid but No coverage |
| BDT 250 – 349 | BDT 20,000 |
| BDT 350 – 499 | BDT 30,000 |
| BDT 500 & above | BDT 50,000 |
Registration eligibility Criteria and process:
Any Grameenphone customer (except data SIM users) who
are 18 to 60 years old can register FREE for this offer from his/her
nearest Grameenphone center/selected service touch points with the help
of Nirvoy agent.
Required information for registration:
- User’s Grameenphone Mobile Number
- User’s Name
- User’s Age
- User’s NID
- Nominee’s Name
- Relationship of Nominee to User (Father/Mother/Brother/Sister/Spouse/Son/Daughter /Grand Parent/ Grandchild)
- Nominee’s Age
Data Entry process for Registration:
- Nirvoy agent will brief the customer about the Life Insurance offer
- If the customer is interested to take the offer then the respective agent will put the required information in the system for registration
- After data entry, agent will recheck the information from customer
- Agent will submit the information to complete the registration
Verification and Confirmation from customers end via SMS
- Customer will receive registration process related SMS from 9100 port (Free of charge)
- To confirm registration, customer needs write “1” from SMS option and send to 9100 (Free of charge)
- If customer is not interested to complete registration then customer needs write “2” from SMS option and send to 9100 (Free of charge)
- Customer will receive registration confirmation/cancellation SMS from 9100 (Free of charge)
- During registration process, customer needs to agree on the terms and condition of Nirvoy life insurance offer and will authorize Grameenphone to process relevant information for this. Customer will also confirm whether s/he is the owner/user of the connection
Insurance start date and validity:
- If the local voice usage is BDT 250 or higher (except SMS, Data, VAS, Short code, Roaming and Bonus Minutes) then customer will be entitled for the insurance coverage
- Usage will be calculated from the 1st day of customer’s registration calendar month to last date of that month and insurance coverage will valid for the next calendar month based on the usage. This rule is applicable for the following months also.
- Customer will be notified through monthly SMS about his/her insurance validity
- Registration is valid until the customer cancels the registration but insurance coverage is based on monthly local voice usage.
- If monthly local voice call usage is below BDT 250 in any month then for the next month customer will not receive any insurance coverage
- For postpaid customers, month usage will be calculated based on their monthly bill cycle
- For bundle offer, only voice part will be calculated for insurance coverage calculation in the purchase month that bundle (irrespective of purchase date)
- If any customer has more than one Grameenphone connections and registered for Nirvoy then maximum BDT 1,00,000 will be paid as insurance coverage based on the monthly usage of those connections.
Registration Information modification and cancellation process:
- For registration information modification or registration cancellation customer needs to call to 1200 (8AM-11PM)
- Based on information verification agents will arrange for the necessary modification/cancellation
- Customer will be notified about the modification/cancellation in the next month (Free of charge)
- For modification or cancellation charge is not applicable
- Only 1200 hotline call charge is applicable
Claim settlement process:
- After the death of any insured customer, Nominee needs to submit all the required papers in the nearest Grameenphone center within 120 days of the death
- During claim settlement, nominee needs to submit the following documents:
- Death certificate of insured person
- National ID Card of Insured
- National ID Card of claimant
- Mobile phone SIM under which the insured was registered
- Government issued document confirming the relationship between claimant and insured e.g. birth certificate, marriage certificate
- Claim Form (available in the Grameenphone center)
- After verification of all the documents, claim settlement will be completed within 7 working days
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